Frequently Asked Questions

What areas of Maricopa County do you offer computer service?

We service a very wide area of the county to include the following Areas: West Valley: Peoria, Glendale, Avondale, El Mirage, Litchfield Park, Goodyear, Surprise, Tolleson, Buckeye, Youngtown, Laveen, Sun City, Sun City West, Circle City, Liberty, Morristown, Waddell, Wittmann, Phoenix, Chandler, Ahwatukee, Mesa, Scottsdale, Tempe, Carefree, Cave Creek, Fountain Hills, Guadalupe, Gilbert, Paradise Valley, New River, Sun Lakes, Anthem, Higley, Apache Junction, & Queen Creek

My desktop computer is only a year or so old and the warranty just expired. I think the motherboard is bad. Isn't it cheaper to just buy a new computer?

Not necessarily. A lot of times the motherboard is the only problem. If we determine that the motherboard is defective, we can normally find a much higher-quality '3-Year Warranty' Motherboard and utilize all of your other existing parts that are still good in your current computer. Even with the labor expenses, you will spend much less than buying a new computer.

I have always utilized free anti-virus protection and other free adware & malware protection programs on my computer, so why should I pay for a full version?

The "bad guys" are getting more sophisticated & have found many ways to easily bypass free anti-virus programs. If your computer has never been infected while utilizing 'free' anti-virus software, consider yourself lucky. As a Gold Reseller, we stand behind the AVG Internet Security Product, as it offers several layers of protection to keep you safe from all forms of malicious files that are circulating on the internet.

What is your turn-around time if I drop-off my computer at your location?

We generally have a 24-hour turn-around time, but sometimes it can be ready the same day, or it may require 2 to 3 days for large repairs. Feel free to ask us, as each computer fix is unique.

What is your policy on onsite appointments, as far as 'time guarantee'?

We generally have a 1-hour window, but we do our best to communicate our estimated time of arrival and usually call you when we are on our way. There are no 'discounts' given for showing up after the appointment time. We do our best to honor the 1-hour window.

What kind of hardware upgrades do you offer?

We can build a brand new computer; upgrade an existing computer to include: memory, power supply, video card, sound card, hard drive, DVD/CD drives, motherboards, as well as removing old noisy fans & replacing them with new fans.

I see that you offer 'Remote Virus Removal'. How are you going to remote into my computer, if I cannot even get on the internet?

Very good question! We will walk you through a few simple steps that allow us to remote into your computer after you reboot your computer. The additional steps cannot be discussed here, due to competition.

I noticed you offer flat-rates for Virus Removal. What about other services? How much do you charge for other services?

We charge an hourly rate for other on-site services. We also offer flat-rates for a computer that is dropped-off & picked-up for most repairs.

What is the benefit of purchasing AVG software directly from Action AZ computers?

When you buy AVG from Action AZ Computers, you always deal with the Owner, instead of a random technical support representative, whenever you need AVG help or to answer any AVG related questions. AVG Reseller Support is included with the cost of the software.

What happens if you come out to my home and the repair time is 1 hour & 15 minutes? Do I get billed for 2 hours?

No, we bill in 20-minute increments after the 1st hour. Under this scenario, you would be charged for 1 hour & 20 minutes.

Do you have any job openings?

We are always looking for part-time 'as needed' on-call Technicians. If you have computer skills, transportation, and are customer-service oriented, than please send a message utilizing the 'Contact Us' Link. We are more interested in Technicians who have 'hands-on' experience, and less interested in people who have a wall of certifications (although having both is certainly a plus). There are no Full-time or even Part-Time positions available, only 'as needed', so this could be a great way to supplement another full or part-time job for extra income.


 
Better Business Bureau Accredited Business  Action AZ Computers, LLC